Paul and Mel
We originally met in claims, where we worked for many (long, long) years. Due to several overlapping interests (superheros, Star Wars, weird coverage questions), we became good friends, and eventually left claims together to join the agency force. After doing that another many (long) years, we really started getting the sense that we as an industry could do better understanding and servicing our products. Several projects ensued, including the ones available on this page, such as the It's Covered podcast, the free ebook 6 Insurance Claims Pitfalls and What the Agent Can Do About Them, and the Premier Agency Claims Training (PACT).
Mel wants it noted that this is not at all a photo of the two of them.
The podcast is a good introduction to our work, but as far as what will provide the most value right away, check out Paul's ebook, 6 Insurance Claims Pitfalls and What the Agent Can Do About Them, totally free.